Terms of service

⭐ RahaPillow – Terms of Service

Last Updated: 03/12/2025

Welcome to RahaPillow. By accessing our website (rahapillow.com) and purchasing from our store, you agree to the following Terms of Service. Please read them carefully.

1. General Conditions

By using our website, you confirm that you are at least the age of majority in your country or region.
You may not use our products for any illegal or unauthorized purposes.
We reserve the right to refuse service to anyone for any reason at any time.

2. Accuracy of Information

We make every effort to ensure product descriptions, pricing, and availability are accurate.
However, errors may occur, and RahaPillow reserves the right to correct such errors and update information without prior notice.

3. Product Availability & Pricing

Prices and availability are subject to change at any time.
We may discontinue any product at any time without notice.
All prices are listed in AED unless otherwise stated.

4. Order Acceptance & Confirmation

Your order is only confirmed once you receive a confirmation message from us (via email or WhatsApp).
We reserve the right to cancel or refuse any order, including COD orders, if fraudulent or suspicious activity is detected.

5. Cash on Delivery (COD) Policy

By placing a COD order, you agree to:

  • Provide accurate delivery information

  • Accept the package upon arrival

  • Pay the due amount in full

Repeated refusals of COD shipments may result in restrictions on future orders.

6. Delivery & Shipping

Delivery times vary based on location:

  • Dubai: Same-day or next-day delivery

  • Other Emirates: 1–2 business days

Delays may occur due to courier operations or public holidays.
We are not responsible for delays outside our control.

7. Returns, Refunds & Exchanges

Our Return & Refund Policy forms part of these Terms.
Please refer to it for details on:

  • Eligibility

  • Time frames

  • Refund processing

  • Non-returnable items

RahaPillow reserves the right to approve or reject return requests based on product condition.

8. Prohibited Uses

Users are prohibited from:

  • Providing false information

  • Attempting to breach website security

  • Copying images, texts, or product designs without permission

  • Harassing or abusing our staff or delivery partners

Violation may result in termination of access.

9. Limitation of Liability

RahaPillow is not liable for:

  • Misuse of the product

  • Discomfort caused by improper usage

  • Allergic reactions or sensitivities

  • Delivery issues caused by third-party couriers

Our liability is limited to the value of the product purchased.

10. Privacy & Data Protection

All personal information provided to us is protected under our Privacy Policy.
We do not share customer data with unauthorized third parties.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.
Continued use of the website following changes means you accept the updated terms.

12. Contact Information

For questions about these Terms of Service, you may contact us:
📩 support@rahapillow.com
📱 WhatsApp: +971 58 507 5918

⭐ Short Arabic Version 

شروط الخدمة – RahaPillow

باستخدامك لموقعنا وشرائك من متجرنا، فإنك توافق على شروط الخدمة التالية:

  • قد تتغير الأسعار والتوافر في أي وقت.

  • يتم تأكيد الطلبات فقط بعد رسالة التأكيد.

  • لطلبات الدفع عند الاستلام، يجب استلام الطلب والدفع عند التوصيل.

  • الإرجاع والاسترداد يخضعان لسياسة الإرجاع الخاصة بنا.

  • نحن غير مسؤولين عن التأخير الناتج عن شركات التوصيل.
    للاستفسارات:
    📩 support@rahapillow.com
    📱 WhatsApp: +971 58 507 5918